Front of House Lead
Full Time • Mamaw's Cafe & Catering
Benefits:
- Bonus based on performance
- Flexible schedule
- Paid time off
At Mamaw’s Cafe & Catering, we're dedicated to creating a welcoming environment where great food and friendly service go hand in hand.
Join us in our mission to prioritize customer satisfaction, employee well-being, and community engagement as we aim to become the top choice for dining experiences.
As a restaurant lead, you are responsible for overseeing the serving staff and ensuring they provide excellent service to customers. You must also work with hosts to secure reservations and respond to customer requests. It's imperative that you keep the front-of-house area clean and accessible for all customers. Finally, you must welcome customers to the restaurant when they arrive. To achieve success in this role, you must organize, train, and take charge of the restaurant staff. You should set objectives for sales, costs, retention, guest service, food quality, and sanitation, and ensure your team meets them. Remember, it's your job to lead by example and make sure everything runs smoothly.
Activities & Responsibilities primary
Join us in our mission to prioritize customer satisfaction, employee well-being, and community engagement as we aim to become the top choice for dining experiences.
As a restaurant lead, you are responsible for overseeing the serving staff and ensuring they provide excellent service to customers. You must also work with hosts to secure reservations and respond to customer requests. It's imperative that you keep the front-of-house area clean and accessible for all customers. Finally, you must welcome customers to the restaurant when they arrive. To achieve success in this role, you must organize, train, and take charge of the restaurant staff. You should set objectives for sales, costs, retention, guest service, food quality, and sanitation, and ensure your team meets them. Remember, it's your job to lead by example and make sure everything runs smoothly.
Activities & Responsibilities primary
- Promote, work, and act in a manner consistent with the mission of Mamaw’s Cafe & Catering – where our mission is to enrich the lives of our guests and our employees. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource, and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every customer, every time.
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.
- Ensure that all guests feel welcome and are always given responsive, friendly, and courteous service.
- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures by restaurant policies and procedures.
- Achieve company objectives in sales, service, quality, appearance of facility sanitation, and cleanliness through employee training and creating a positive, productive working environment.
- Compile and balance cash receipts at the day's or shift's end.
- Supervise and participate in FOH kitchen and dining area cleaning activities.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Prepare all required paperwork, including checklists, in an organized and timely manner.
- Observe and evaluate workers and work procedures to ensure quality standards and service and complete disciplinary write-ups.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests.
- Assign duties, responsibilities, and workstations to employees by work requirements.
- Be knowledgeable of restaurant policies regarding personnel.
- Continually strive to develop staff in all areas of managerial and professional development.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Perform food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Attend all scheduled employee meetings and offer suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the restaurant's operation.
- Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
Activities & Responsibilities supplemental
- Greet and seat guests, and present menus.
- Present bills and accept payments
Tools & Technology
- Cash registers
- Point-of-sale terminals and workstations
- Calendar and scheduling software
- Point-of-sale software
Report to General Manager, Owner
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Mamaw’s Cafe & Catering, our mission is not only to have great-tasting food but also to have efficient and friendly service, as we believe customer satisfaction is paramount. Our customers will always be treated with importance and warmth. When it comes time for our customers to decide where to spend their entertainment dollars, we will strive to become their first destination of choice. Employee welfare will be equally important to our success. Everyone will be treated fairly and with the utmost respect. We want our employees to feel a part of the success of Mamaw’s Cafe & Catering. Happy employees make happy guests. We will combine menu variety, atmosphere, and a friendly staff to create a sense of 'place' in order to reach our goal of overall value, in the dining experience.
Vision Statement:
Mamaw’s Cafe & Catering aims to serve happiness to our customers through delicious, quality meals, and extraordinary restaurant experience while working toward the greater good for our employees, community, and environment.
Core Values:
S = SERVICE - Have a heart for serving with a fearless pursuit of hospitality. We take care of our people, guests, communities, and vendors with authenticity, sincerity, and passion.
T = TRAINING - We believe in the ongoing training and development of our people. We see it as a worthy investment in the future of the restaurant and as a way to enable our staff.
R = RESPONSIBILITY - We understand that people's health is greatly tied to what they eat. We are going to hold ourselves accountable for every action taken in any course of carrying out our duties.
I = INTEGRITY - We always strive to perform the right thing. Our dedication to the truth is solid, both in words and in actions.
V = VALUE PEOPLE - Be One Team, Share One Purpose! Teams understand a common goal and trust the focused collaboration drive efficiency results.
E = ENDURANCE - Growing, learning, making adjustments to ensure we are on course and then moving forward to overcome obstacles to reach goals.
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Free employee meal while on the clock
Earn paid time off
Performance based rewards
Free swag